Contact Us
This is the page to use if you want to reach the editorial team behind Online Casino Sites — to flag an error in a review, ask how we rank payout-focused casinos, or tell us what happened when you tried to withdraw from one of the sites listed here. Write to [email protected] and include as much detail as you can; vague reports are hard to verify and rarely lead to a change on the site.
One thing to settle up front: we are an independent comparison publisher, not a casino, not an affiliate support desk, and not a regulator. We cannot see your account, release a held withdrawal, reverse a deposit, or overturn a bonus forfeiture. What we can do is explain the terms, point you at the right complaints route, and correct our own pages when they are wrong.
What to email us about — and what to send
| Reason for writing | What helps us act on it | What we can realistically do |
|---|---|---|
| A factual error in a review or table | Page name, the sentence in question, and the source showing it is wrong | Verify against the operator's current terms and correct or remove the claim |
| A bonus term that changed | Operator name, dates, screenshot or link to the updated terms page | Update the offer wording and the conditions shown beside it |
| A withdrawal or payout problem | Operator, dates, amount, method used, what support told you | Log it, look for a pattern across reports, and explain the escalation route |
| Feedback on a guide | What you were trying to find out and where the page lost you | Rework the section or commission a new one |
| Business or media enquiries | Company name, what you are proposing, deadline if any | Route it to the right person; commercial contact never touches rankings |
| Data or privacy requests | The request itself and a way to confirm it came from you | Handle it under our terms and conditions |
Email is the only channel we publish. We do not run a phone line, and we do not offer live chat — a two-person editorial inbox answered carefully beats a chat window answered badly. We read everything. We do not promise a reply to every message, and we do not publish reader emails without permission.
Where commercial relationships sit
Some links on this site earn us a commission if you open an account. That funds the research. It does not buy a position in a list, and it does not stop us writing that an offer carries a 40x wagering requirement or a cashout cap. If you think a page reads like an advert rather than an assessment, say so in an email — that is exactly the kind of feedback worth sending. Our editorial policy and the people behind it are set out on the about page.
Payout complaints: contact the operator first, then escalate
Almost every payout complaint we receive follows the same shape, and the order of steps matters because each stage usually wants evidence that the previous one failed.
- Contact the casino's own support in writing and ask for a ticket or reference number. Verbal chat promises are hard to rely on later.
- Complete verification properly. Most delayed withdrawals in the US market stall on KYC — a government photo ID, proof of address and, for larger sums, source-of-funds documents. A blurry photo restarts the clock.
- Re-read the bonus terms attached to the balance you are trying to withdraw. Wagering requirements, maximum bet limits while a bonus is active, expiry dates and cashout caps are the usual reasons a payout is reduced or refused.
- Escalate to the regulator or complaints body named in the operator's terms. If the site is licensed by a US state gaming authority, that state's regulator takes player complaints directly. Offshore-licensed sites accepting US customers offer far weaker recourse — an important distinction, and one reason licensing belongs in your checks before you deposit, not after.
- Tell us, once you have a reference number and dates. Patterns across multiple readers change how we write about an operator.
The casinos we cover, and why they are on this site
We compare US-facing online casinos on payout behavior: how quickly cashouts are processed, what the stated limits are, and how heavily the welcome offer is conditioned. Ratings on this site are our editorial scores, based on desk research of published terms — not customer-review averages and not the result of us depositing or playing. Here is how the leading listings read, with the trade-off each one carries.
Raging Bull — the biggest headline number, and the heaviest conditions
Raging Bull sits top of our list at 10.0 largely because the range of its advertised welcome package — 410% up to $10,000 plus 50 free spins — is unusually wide for a US-facing casino, which suits readers who want a long runway on slots rather than a quick in-and-out session. The material catch is that percentage offers of this size are almost always attached to substantial playthrough, game weighting that excludes or discounts table games, and a maximum bet while wagering. Check the cashout cap before you deposit: on high-percentage bonuses, the amount you can actually withdraw from bonus winnings is frequently limited regardless of what you win. That single term does more to determine your real payout than the 410% does.
Magician Bet — no-wagering framing, smaller ceiling
Magician Bet (9.9) earns its place for the opposite reason: a 101% no-wagering offer. For a payout-focused reader, that is the most meaningful structure on this page, because winnings from a no-wagering bonus are not locked behind a playthrough multiple. The limitation is scale and detail — a no-wagering headline still tends to come with a maximum bonus amount, minimum deposit and an expiry window, and the qualifying deposit itself is your own money at risk. Confirm the cap and the expiry before you read "no wagering" as "no conditions".
Slots of Vegas — a title-specific spins offer
Slots of Vegas (9.7) lists 375% plus 50 free spins on Cash Chaser. Tying spins to one named slot is worth knowing about rather than glossing over: spin value is usually fixed and low, winnings from spins often carry their own separate wagering requirement, and the game's RTP and volatility are set by the provider, not by the promotion. If you dislike being steered into a specific title, this one will not suit you. If you were going to play slots anyway, the spins are a reasonable add-on to a deposit match.
Uptown Aces — the largest match percentage listed
Uptown Aces (9.6) advertises 600% for new players, the highest percentage in our table. Percentage alone tells you very little, though. A 600% match on a small qualifying deposit with a modest maximum bonus can be worth less in practice than a lower percentage with a higher ceiling and lighter playthrough. Read the maximum bonus figure and the wagering multiple side by side; the percentage is marketing, those two numbers are the deal.
How the listed offers compare at a glance
| Casino | Advertised welcome offer | Editorial rating |
|---|---|---|
| Raging Bull | 410% up to $10,000 + 50 free spins | 10.0 |
| Magician Bet | 101% no wagering | 9.9 |
| Slots of Vegas | 375% bonus + 50 free spins on Cash Chaser | 9.7 |
| Uptown Aces | 600% for new players | 9.6 |
| Card Crush | Instant welcome reward: 2 mystery coins and 5 cards | 9.4 |
| Zumba Cards | 250% deposit bonus up to 250 SC | 9.3 |
| BetUS | 200% up to $4,000 for new players | 9.2 |
| Amazon Jackpots | 4 posters + 40 free SC + bonus wheel for $20 | 8.8 |
| Slots and Casino | 500% up to $2,500 x3 | 8.7 |
| Bets.FM | 225% deposit bonus up to 1 BTC + 225 free spins | 8.5 |
Note the different currencies in that column. Zumba Cards and Amazon Jackpots quote SC — sweeps coins, used by social and sweepstakes-style casinos, which operate under a different model from real-money casinos and have their own redemption rules. Bets.FM quotes up to 1 BTC, meaning a crypto-denominated bonus whose dollar value moves with the exchange rate. Those are not like-for-like with a dollar match, and we would not treat them as such.
Money in, money out: the questions readers ask us most
Costs and timings are where most contact emails land, so it helps to know what generally applies before you write.
- Cost of taking part. Every bonus above except a no-deposit style reward requires your own qualifying deposit. Minimum deposits are set per operator and per method, so check the cashier page rather than the promo banner.
- Paying in. US casinos commonly support debit cards, credit cards (which some issuers decline for gambling), ACH or e-check, bank transfer, prepaid cards and, at some offshore-facing sites, crypto. PayPal availability is limited and depends on the operator and your state — verify it in the cashier, never assume.
- Getting paid. Withdrawal methods are usually narrower than deposit methods, and many sites require you to cash out to the method you deposited with. ACH and bank transfer are typical; card withdrawals and check-by-courier appear at some operators, with courier being the slowest.
- Timings. Advertised withdrawal times are operator claims, not results we have measured. Expect an internal review or pending period before the payment even leaves, and expect first withdrawals to take longest because that is when verification happens.
- Fees and limits. Look for minimum withdrawal amounts, daily, weekly and monthly caps, free-withdrawal allowances per month, and fees on anything beyond that. Bonus cashout caps are separate again and are the term most often missed.
What these sites actually offer
The casinos we list generally group their content into slots — including progressive jackpot titles where a shared prize pool builds across players — plus RNG table games such as blackjack, roulette and baccarat, and live dealer rooms streamed with a human croupier. Video poker and specialty games appear at most. Game availability and RTP settings come from the software providers, and the same title can be configured differently at different operators. Anything genuinely random is driven by a random number generator, which state-licensed operators have independently tested; that testing regime is one of the clearest practical differences between a state-licensed site and an offshore one. Mobile play is usually through the browser, with native apps at a smaller number of operators.
Several of these brands run more than a casino. BetUS, for instance, is known primarily as a sportsbook, and sports betting sits under different rules from casino play in most states — separate wallets in some cases, different bonus terms, different rollover math. Card Crush, Zumba Cards and Amazon Jackpots lean toward the sweepstakes and social side, where you are buying coins or entries rather than placing a wager in the regulated sense. If you are writing to us about one of those, tell us which product you were using; the answer often differs.
Who can play, and what protection applies
You must be at least 21 at the casinos covered here (18 or 19 in a small number of jurisdictions and product types, so check locally), physically located in a state where the operator may lawfully serve you, and able to verify your identity. Online casino regulation in the US is set state by state, not federally — a handful of states license real-money online casinos, several more allow only online sports betting, and many allow neither. Federal law governs certain payment and interstate issues; it does not license casinos. A site accepting deposits from your state is not the same as a site authorized to serve your state, and that distinction decides what recourse you have if a payout goes wrong.
If gambling has stopped being entertainment, contact us is the wrong page. Self-exclusion, deposit and loss limits, session reminders and blocking software are covered in our responsible gambling guide, along with the national and state helplines that offer free, confidential support. No casino on this list is risk-free, and no outcome is owed to you. Readers who arrived looking for UK-focused options should note we also maintain a separate guide to casinos outside GamStop, which is written for a different market and different rules.
How we assess the casinos on this page
Our process is desk research: we read published terms and conditions, cashier pages, licensing statements and promotional rules, then compare what an operator advertises against what its own terms allow. We have not tested these casinos by depositing or withdrawing, and we do not present editorial ratings as customer satisfaction scores. Weighting favors payout mechanics — withdrawal limits, verification demands, cashout caps and wagering multiples — over the size of a headline percentage. Facts on this page were last checked on Sep 25, 2026; terms change without notice, so treat the operator's live terms as the authority and tell us when you spot a gap.
Before you write
A short checklist saves a round trip: name the casino, say what happened and when, attach the ticket reference if you have one, and tell us what you want from us. If it is a correction, we will verify it and fix it. If it is a payout dispute, we will explain the escalation path and add your report to what we hold on that operator. Either way, [email protected] reaches Connor Grant and the editorial team directly.